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DISPATCH & DELIVERY

How does shipping work at ICONELEVEN ID?

We ship your order with DHL, UPS, Hermes or DPD. An order on iconelevenid.de can be delivered to a delivery address in Germany, Austria, Switzerland and throughout Europe.


When will my order arrive?

We work exclusively with prepayment, i.e. your order will be processed immediately after receipt of payment. Each order is a card made especially for you, so the delivery time is a maximum of 15 working days (after the payment order has been placed) until the card arrives. As soon as a parcel is dispatched, you will receive a dispatch confirmation by e-mail. You can track the progress of the parcel at any time using the consignment number.


Do I have to pay anything?

We send every order as an insured parcel within Germany, Austria, Switzerland and Europe. Shipping in Germany under 39€ value of goods is 4,90 €, everything above is free of charge, Austria is charged with 8,90€ & Switzerland with 13,90€, all other EU countries with 8,90€.


Do you also offer an express function?

Of course, you have the option of choosing our 48H Express function. This means that we will process your card within 48 hours on working days only (excluding weekends and public holidays). Please note that we ship via DHL (2-3 working days) after express processing. The order deadline for express orders is 2 pm. Express orders placed after 2 pm will be processed from the following working day. The processing period only begins after successful receipt of payment and receipt of all required media.


IMPORTANT:

When registering and submitting your order, please make sure you enter the correct shipping address. If the parcel is returned due to incorrect information and a new delivery is made, this will result in double shipping costs, which must be borne by the buyer.


Expiry

1st - 3rd working day Creation of your design

4th-8th working day Your card is produced

9th-15th working day Your card is dispatched and arrives at your address